Refund policy

Please check the product within 7 days of receipt.

● Notes on Exchange and Return

When you receive your ordered product, please check it immediately. If there is any issue, we will respond promptly. After confirming the following terms and conditions, please fill in the necessary information and send it to us.

Please ensure you agree to the "Exchange, Return, and Refund Service Terms" outlined below before making a request.

The exchange, return, and refund services are valid only within Japan.

● Exchange, Return, and Refund Service Terms

Article 1: Conditions for Exchange and Return

Returning a product due to customer preference after receipt is not allowed.

1.Requests for exchange, return, or refund must be made within 7 days of receiving the product. Requests made after 7 days will not be accepted.

2.As a general rule, products that have been used cannot be exchanged, returned, or refunded.

3.Please ensure that all included items (e.g., box, instruction manual, accessories) are returned in the condition they were delivered. If any item is missing, we cannot process your request.

4.Exchanges for items other than the originally ordered product are not permitted, except in cases where the mistake was caused by our company.

5.If the product is returned to us without prior notice, additional handling fees may be charged.

6.If there are color differences between the product images on our website and the actual product due to differences in viewing devices, we cannot accept requests for exchange, return, or refund.

7.Specifications, sizes, and colors of products may change without notice. If we determine that the product does not have usage issues, it will not be eligible for exchange, return, or refund.
Products marked as non-returnable on the product detail page cannot be returned or refunded under any circumstances.

Article 2: Exchange

1.In the event of an initial defect, we will exchange the product for the same item. Exchanges for other items are not permitted.

2.If an incorrect product is delivered due to our mistake, we will exchange it for the originally ordered product.

3.We do not provide partial shipping or exchanges for individual components of a product. Exchanges are processed for the entire product set.

4.If the replacement item is out of stock, we will arrange for its procurement as quickly as possible. However, there may be delays in arrival, and in some cases, the item may be unavailable due to being out of stock or discontinued. In such cases, we will process a return and refund instead.

5.If the production of the replacement item is discontinued, or the item has undergone specification changes or is unavailable, we may provide a replacement of equivalent value. However, specific replacement items cannot be selected.

Article 3: Return and Refund

1.Refunds will be processed only after the product is received at our designated location and its condition is verified. Please note that processing may take some time due to business days and busy periods.

2.Refunds will be made via bank transfer to the account specified by the customer, regardless of the payment method used for the order.

Article 4: Procedures for Exchange, Return, and Refund

[For initial defects, damage, or mistakes caused by our company (company-related returns)]

1.For initial defects, damage, or returns due to our mistakes, we will refund the product price and any associated fees, including transfer fees, which will be covered by us.

2.Returns will be collected by the delivery company designated by us (shipping costs will be covered by us). Please use the original packaging materials to pack the product along with the invoice and any included items.

3.If you wish to return a product, please contact us via the inquiry form: https://restyle-revo.myshopify.com/pages/contact.

4.After we verify the returned product, we will process the refund via bank transfer to the account specified by the customer.